BICC Case for a Bank

Client Issue

The client is one of the largest banks in the Russian Federation with subsidiary banks and representatives in CIS, West, Central Europe and Asia which forms the Banks’ international Group.

As a large international organization with strategic goals of being an innovative company and receive a value of data analytics the customer struggled with the following issues:

  1. Lack of overall global strategy and vision in analytics implementation within HQ and subsidiaries
  2. Long delivery time and in some case ineffectiveness of analytical projects
  3. Decisions are taken without knowledge of organizations insights
  4. Lack of standards in data management
  5. Unsynchronized analytical initiatives in subsidiaries and divisions
  6. Changing regulatory requirements
  7. Severe regulatory risks in case of cross-border data transfer
  8. Demand for Big Data and Advanced Analytics solution

The issues became a barrier for reaching the defined goals.The client requested Deloitte DAI for consultancy in global analytics approaches and data management, which gave a start of a project for concept development of an area-distributed center of analytical excellence or business intelligence competency center (BICC).

DAI Solution

According to Deloitte’s Insight-Driven Organization concept, DAI suggested an approach based on the following methodology:

  1. Overview and presentation of the Deloitte international best international practices on BICC implementation
  2. Global strategic goals assessment and definition of a role for analytical competences within the Group. On this step, DAI defined goals for the BICC with subsequent decomposition to tasks, which should be solved to reach the goals
  3. Design of a Group shareholder value tree and forming of an extensive lists of analytical products which should add value to the company business
  4. Design of life-critical processes such as analytics strategy, methodology and standards management, knowledge management, data governance and data stewardship, analytics production. In order to mitigate the regulatory risk caused by cross-border data transmissions a special process was also defined on this step
  5. Definition an appropriate model for the BICC such as corporate, distributed, operational or virtual with definition of key roles and competences for employees
  6. Design of a concept of Big Data analytics infrastructure which assists on solution of BICC, able to provide all information consumers with requested information and secures critical data during cross-border transmission
  7. Development of a roadmap for step-by-step BICC implementation within the Group with early implementation of pilot projects to proof the overall concept


  • Consulting
  • Infrastructure Consulting
  • BI
  • Best Practice


Business value tree of the Group with 200+ proposed analytical initiatives to increase the value Matrix of analytical products and value tree initiatives, which complies with the Group strategy Roadmap of development of BICC in the Group Roadmap of development of analytics pilots and projects within Group Document with concept of BICC for the Group

How our solution affects the Shareholder Value

Shareholder Value

  1. Revenue Growth
    1. Volume
      1. Acquire New Customers
      2. Retain & Grow Current Customers
      3. Leverage Income Generating Assets
    2. Price Realization
      1. Strengthen Pricing
  2. Operating Margin (after taxes)
    1. Selling General & Administrative (SG&A)
      1. Improve Customer Interaction Efficiency
      2. Improve Corporate/ Shared Service Efficiency
    2. Cost of Goods Sold (COGS)
      1. Improve Development & Production Efficiency
      2. Improve Logistics & Service Provision Efficiency
    3. Income Taxes
      1. Improve Income Tax Efficiency
  3. Asset Efficiency
    1. Property, Plant & Equipment (PP&E)
      1. Improve PP&E Efficiency
    2. Inventory
      1. Improve Inventory Efficiency
    3. Receivables & Payables
      1. Improve Receivalables & Payables Efficiency
  4. Expectations
    1. Company Strenghs
      1. Improve Managerial & Governance Effectiveness
      2. Improve Execution Capabilities
    2. External Factors